FAQ

MFW ONLINE ORDERS – FREQUENTLY ASKED QUESTIONS

1. How can I place an online order?

You can place your order through our official website:

https://mfwonline.co.in/

You can also place orders through our official MFW Android and iOS apps.

Important: We do not accept or process orders through WhatsApp. WhatsApp is available only for customer enquiries and support.

2. Do you deliver across India?

Yes. We ship across India to serviceable PIN codes through our courier partners.

Delivery availability depends on courier serviceability at your PIN code.

3. Do you offer Cash on Delivery (COD)?

Yes. We offer Partial Cash on Delivery (PCOD) for selected serviceable PIN codes.

A ₹100 COD advance is required while placing the COD order. This advance is collected to reduce fake COD orders and RTO losses.

However, COD is a limited service and is not recommended. Prepaid orders are recommended for faster processing, better courier availability and generally faster delivery.

4. Are there additional COD charges?

Yes. COD charges are additional to the product amount and shipping charges.

The applicable COD advance must be paid while placing the COD order.

The COD advance is strictly non-refundable, including if the parcel is returned because of non-delivery, refusal to accept the parcel, customer unavailability, incorrect address or any other reason.

5. Why are COD charges applicable?

COD orders involve additional courier handling for cash collection, reconciliation and settlement/deposit of the collected amount.

Therefore, COD orders may have additional charges compared with prepaid orders.

6. Will COD orders take longer to deliver?

COD orders may take longer to process and deliver because COD is available only through selected courier partners and involves additional cash-handling procedures.

For faster delivery, we strongly recommend Prepaid Payment.

7. What happens if my COD parcel is returned?

If a COD parcel is returned for any reason, the COD advance will not be refunded.

If a COD order is returned, future orders from the same customer may be accepted only through prepaid payment, and COD may no longer be available.

8. What payment methods are available?

We accept online/prepaid payments through the payment options available at checkout.

Prepaid payment is recommended for a smoother and faster ordering experience.

9. Can I place an order through WhatsApp?

No.

We do not process orders through WhatsApp.

Please place your order through:

Website: https://mfwonline.co.in/

or through our official MFW Android/iOS app.

WhatsApp is available for customer support and enquiries only.

10. How do I know whether my order is confirmed?

After successfully placing your order, you will receive an order confirmation through the available communication channels.

Please provide a valid mobile number and WhatsApp number, as order-related updates may be sent through WhatsApp.

Please also ensure that your email address and delivery address are entered correctly.

11. Can I change my delivery address after placing an order?

Yes, you can use the self-service option on our website by logging in and editing your order, where available.

Please contact customer support as soon as possible if you need assistance.

Once an order has been processed, packed or handed over to the courier, an address change may not be possible.

12. Can I cancel my order?

You may be able to cancel your order using the self-service cancellation option on our website, subject to the applicable time limit.

Once the order has been processed, packed or shipped, cancellation may no longer be possible.

13. How can I track my order?

Once your order is shipped, tracking details will be provided through the available order/shipping communication and email.

You can use the tracking details to follow your parcel.

MFW also provides an exclusive brand tracking page for live shipment tracking.

14. How long does delivery take?

Orders are generally packed and handed over to the courier within 1–3 working days.

After dispatch, the courier may take approximately 1–10 working days depending on the destination and courier service.

We cannot guarantee an exact delivery date. The estimated delivery date shown on the tracking page should be treated as an estimate.

15. What if my parcel is delayed?

Courier delays can occur due to weather, operational issues, remote locations, courier capacity, holidays and other unforeseen circumstances.

If your parcel appears to be delayed, please contact our support team with your order number so we can assist you.

16. Will the delivery boy provide a phone number?

Courier companies generally do not provide the personal phone number of delivery agents.

The delivery agent may contact you through an internet-based/online number, and you may also receive an OTP or automated IVR call.

If the delivery agent is unable to contact you, the courier may allow delivery to be rescheduled. Generally, the courier may attempt delivery up to two times. If delivery is unsuccessful, the parcel may be returned to us.

17. What should I do when I receive my parcel?

Please carefully inspect the parcel before opening it.

If the parcel is visibly damaged, tampered with or received in an open/damaged condition, please do not accept the parcel where possible.

For accepted parcels, record a clear, continuous and uncut 360° parcel-opening video from the outside of the package through the complete opening process.

This video is required to raise claims for missing or damaged products with the courier.

Without an uncut parcel-opening video, MFW cannot accept claims related to missing or damaged items.

18. What if I receive the wrong product?

We sincerely apologize for any inconvenience.

We process a large number of orders every day, and although we take care during packing, in rare cases an incorrect product may be shipped. In some cases, a wrong parcel may also be delivered by the courier.

If you receive an incorrect product, please contact us through WhatsApp or email with:

  • Order ID

  • Clear parcel-opening video

  • Details of the issue

Our team will review the case and provide a resolution according to the applicable policy.

19. Can I return or exchange a product if I don't like it?

No. We do not accept returns simply because of personal preference, change of mind or dislike of the product.

Exchange eligibility depends on the product and the applicable MFW policy.

Some products may be specifically marked as non-returnable or no-return items.

Please check the product page and applicable policy before placing your order.

20. Are all products available both online and at the physical store?

No.

Some products are available online only, while others may also be available at our physical store.

Please check the individual product listing for availability.

21. Can I order products in bulk?

Yes. We accept wholesale and bulk orders.

For wholesale, bulk purchase and export enquiries:

WhatsApp: 7200429608

22. Can customers outside India place an order?

Yes. Customers living overseas can place an order through our website if the delivery address is within India.

Currently, our regular online delivery service is within India.

For orders above ₹3,000, we can consider international delivery to selected locations such as the Gulf countries, Singapore and Malaysia, subject to additional international shipping charges based on actual courier charges.

23. How can I see your collections?

All available products are listed on our website category-wise.

We do not provide complete collections as photo sets through WhatsApp.

Instead of asking us to send product photos, please request the collection link, for example:

  • “Send T-shirt collection”

  • “Send shirt collection”

  • “Send jeans collection”

For products featured on Instagram Reels, you can also request the website link through Instagram.

24. How should I choose my size?

The size and measurement information is provided on the individual product page.

Please check the measurements in inches before ordering.

Sizes can vary between products. For example, a baggy-fit shirt, slim-fit shirt and regular-fit shirt may have different measurements even if all are labelled M, L or XL.

Do not compare MFW sizes directly with international brands or other Indian brands, as each brand may follow its own size chart.

25. What is the quality of MFW products?

MFW offers products across different price and quality ranges, including budget and premium ranges.

Examples include:

  • Budget shirts: 4 pcs ₹1,000

  • Premium shirts: 3 pcs ₹1,000

  • Budget T-shirts: 3 pcs ₹500

  • Premium T-shirts: selected single pieces around ₹250

  • Budget jeans: around ₹350

  • Premium jeans: around ₹450

Product quality and fabric specifications may vary by collection. Please check the individual product listing for details.

26. What should I do if I notice stains on a product?

White and light-coloured products may occasionally have minor removable marks from manufacturing, packing or handling.

As products are packed and dispatched from our facility in packed condition, such minor removable marks are not considered a reason for exchange.

We recommend washing the garment before use. Certain temporary marks, including pencil marks used during production, may disappear during the first wash.

27. Do you provide a colour-fade warranty?

No. MFW does not provide a warranty or guarantee against colour fading.

Colour performance can be affected by factors including:

  • Water quality

  • Detergent

  • Washing method

  • Harsh washing

  • Drying under direct sunlight

Colour fading caused by these factors is not eligible for exchange.

28. Do you provide warranty for buttons, zips or stitching?

MFW does not provide a general warranty or guarantee for buttons, zips, pant zip runners or stitching.

If a zip-related defect is noticed immediately upon delivery, an exchange may be considered when supported by a valid, clear and uncut parcel-opening video.

Without the required parcel-opening video, we cannot process such exchange claims.

For issues resulting from usage or normal wear, customers may choose to have the product repaired locally.

29. What are your shop timings?

Our physical store is open 365 days a year, Monday to Sunday.

Opening Time: 10:30 AM
Closing Time: 9:00 PM

Customers are strictly not permitted to shop after 9:00 PM, as our team requires time for cleaning and restocking.

We recommend customers arrive before 8:30 PM to complete their purchases comfortably.

30. Where is the MFW physical store located?

MFW – Mens Fashion Wholesale
No. 24, Hanifa Complex, Narasingapuram, Guindy, Chennai

For online orders, please use our official website or MFW mobile apps.

31. How can I contact MFW for online order support?

For online order enquiries and customer support:

WhatsApp: 9994538487
Email: mensfashionwholesalemfw@gmail.com

For wholesale, bulk and export enquiries:

WhatsApp: 7200429608

32. Where can I see your latest collections?

Follow MFW on Instagram for the latest collections, new arrivals, offers and product updates:

Instagram:
https://www.instagram.com/mfwchennai?stkn=bmdqNTl5N3NjcjB3

Join our WhatsApp Channel for new arrivals, collection updates and product links:

WhatsApp Channel:
https://whatsapp.com/channel/0029VaSJ2HE3GJOwx1MoYB1s

33. Is GST included in the product price?

GST treatment may vary depending on the product and applicable pricing.

Please check the product page and checkout for the applicable GST details before completing your order.

IMPORTANT NOTICE

By placing an order with MFW, customers confirm that they have read and agreed to the applicable payment, shipping, COD, cancellation, return, exchange and product-specific terms displayed on our website.

For the best and fastest ordering experience, Prepaid Payment is strongly recommended.

MFW – Mens Fashion Wholesale
Retail • Wholesale • Manufacturing • Exports